ClarastockPrivacy Policy
1. Who we are
Clarastock ("Clarastock", "we", "us", "our") operates the clarastock.com website and the Clarastock mobile app, an online clothing marketplace with delivery across Uganda. This policy explains what personal information we collect when you use either, why we collect it, and the choices you have.
For any question about this policy, you can reach us at +256 394 907 713 or privacy@clarastock.com.
2. Information we collect
When you create an account, we collect your name, email address, phone number, and delivery district. We also keep a record of the products you order, your cart activity, and your order and delivery history.
If you're an agent, we additionally hold your assigned hub district and your delivery and commission activity.
If you contact us by phone or WhatsApp, we may keep a record of that conversation to help resolve your query and improve our support.
We do not track your location continuously: only the delivery district you provide at signup or checkout.
3. How we use it
- To create and maintain your account
- To process orders, route them to the correct hub, and assign a delivery agent
- To calculate and credit wallet balances, commissions, and refunds
- To contact you about an order: including delivery updates and confirmation requests, by app notification, SMS, or phone call where necessary
- To investigate a flagged or undelivered order
- To respond to support requests made by phone, WhatsApp, or email
4. Who we share it with
Your name, phone number, and delivery address are shared with the agent assigned to your order: they need this to complete delivery. For orders forwarded beyond a hub town, the transport contact (taxi/bus driver) may be given your phone number solely to coordinate handoff. We do not sell your information to advertisers or other third parties.
We share the minimum information necessary with:
- MTN Uganda and Airtel Uganda: to process wallet top-ups via MTN MoMo or Airtel Money
- Delivery agents: your name, phone number, and delivery address, for orders assigned to them
- Law enforcement or regulators: only where required by Ugandan law, or to protect the rights, safety, or property of Clarastock, our users, or the public
5. Wallet & payment data
Every wallet transaction: top-ups, payments, commissions, and refunds: is kept as a permanent record for accounting and dispute resolution. Wallet transaction records are never deleted, even if you close your account, because they form part of our financial record-keeping obligations under Ugandan law.
We do not store your mobile money PIN or full payment credentials: top-ups are authorized directly through MTN or Airtel's own systems, not through Clarastock.
6. Cookies & similar technology
clarastock.com uses a session cookie to keep track of your cart before you sign in, and a security cookie (CSRF token) to protect your account from cross-site request forgery. We don't use third-party advertising or tracking cookies.
7. How long we keep it
We keep your account and order information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution requirements. Wallet transaction records are retained permanently, as described above.
8. Your rights
You can request a copy of the personal information we hold about you, ask us to correct inaccurate details, or request that we delete your account. Some records: particularly wallet transaction history: may be retained even after account deletion where we have a legal or financial record-keeping obligation to do so.
To make a request, call us on +256 394 907 713, email privacy@clarastock.com, or use the Contact page.
9. Security
We use industry-standard measures: including encrypted connections, access controls, and CSRF protection: to safeguard your information. No system is completely secure, and we encourage you to use a strong, unique password for your account and never share your login details or mobile money PIN with anyone, including anyone claiming to be from Clarastock.
10. International transfers
Our infrastructure providers may process data outside Uganda. Where this happens, we take reasonable steps to ensure your information continues to receive an appropriate level of protection consistent with Uganda's Data Protection and Privacy Act, 2019.
11. Children
Clarastock is not intended for use by anyone under 18. We do not knowingly collect information from children.
12. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated effective date at the top of this page, and where appropriate, we'll notify you directly.
13. Contact us
Questions about this policy or your data:
- Phone / WhatsApp: +256 394 907 713
- Email: privacy@clarastock.com
- Contact page